Frequently Asked Questions

Do you have a question? We're happy to help. If your question isn't listed here, please contact us by email at info@olao-shop.com. You can also chat with us live by clicking on the small chat bubble.

Our Swim Shorts

How are your swim shorts made?

Olao swim shorts are handmade. They are made from a noble, elastic and moldable fabric.

How do I choose the right size?

Please refer to our size guide on each product page. If you are between two sizes, we advise you to take the larger size for greater comfort.

Can I machine wash my swim shorts?

To prolong the life of your swimsuit, rinse with fresh water after each use, hand or machine wash in cold water and air dry. Avoid using bleach or tumble dryers.

Is the lining comfortable?

Of course they do. Our swim shorts feature an ultra-soft, mesh-free lining that feels like a second skin and prevents chafing. Ideal for all-day comfort.

Does it dry quickly?

Yes, thanks to its ultra-fast-drying fabric, your swim shorts will be ready for reuse in no time.

Payment

What payment methods are accepted?

We accept credit cards and PayPal.

Are payments secure?

Yes, of course, transactions on our site are 100% secure and encrypted using SSL protocol. We do not store your bank details.

Shipping

Are there any shipping costs?

No, we offer free delivery on all orders with no minimum purchase.

What are the delivery times?

We deliver within 7 to 10 working days. As soon as your order has been dispatched, you will receive a confirmation e-mail with a tracking link.

Order

Do you offer exchanges or refunds?

Yes, you have 100 days to request an exchange or return, provided the item is unworn, unwashed and comes with its original tags. Read more about our return policy.

Do you have a satisfaction guarantee?

You can try our swim shorts for 100 days with complete peace of mind. If you're not satisfied, we'll give you a full refund.

Can I change my order after I have placed it?

If your order has not yet been dispatched, please contact us quickly via our 24/24 service and we will do our best to make the change.

How can I track my order?

When you place an order on our site, you receive your tracking number 2 days later. To track your order in real time, simply enter your tracking number in our Track my order section.